Logistics & courier · United States
All State Courier
Website and shipment-tracking platform, with continuing technical support.
Web platform + tracking + supportOngoing partnershipSince 2023
The situation
A courier operator was fielding constant phone calls asking the same question — where is my shipment. Every call consumed staff time that should have gone to dispatch, and customers had no way to answer the question themselves.
How we approached it
- Put customer-facing shipment status at the centre of the site rather than behind a login
- Integrated tracking with the operational system already in use instead of replacing it
- Built the interface for the conditions drivers and customers actually use it in
What we built
- A public website with shipment tracking as the primary action
- Customer-facing status that answers the question without a phone call
- Booking and enquiry flows feeding the existing dispatch process
What changed
Self-service
shipment status
previously a phone call
Fewer
status calls into dispatch
client-reported
24/7
tracking availability
Technologies used
- WordPress
- WPCargo
- PHP
- MySQL
- Tracking integration
What we do for them now
We maintain the platform, manage hosting and handle changes as the service expands.
More work
Other clients
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