Managed Services & Technical Support
Monitoring, patching, tested backups and a named engineer who knows your environment. The measure of this service is that you stop thinking about it.
Discuss this service
Systems degrade without attention. Certificates expire, dependencies fall behind, backups silently stop running, and performance drifts until someone complains. Managed services means we hold that responsibility instead of you — proactive monitoring, scheduled maintenance, tested recovery and a named engineer who knows your environment.
90%
Reduced downtime
Fewer system disruptions across managed estates.
94%
System stability
Sustained availability under active monitoring.
You probably need this if…
- You do not know when your last backup was successfully restored
- Your developers spend more than a day a week on operations
- An outage is discovered by a customer rather than an alert
- Nobody owns patching
What this covers
Reliable & scalable technology
Infrastructure maintained to handle real traffic, including the spikes that arrive without warning.
Performance optimisation
Continuous work on load times, query performance and resource cost — measured, not guessed.
Technical support & troubleshooting
A named contact with context on your environment, not a queue and a ticket number.
Backup & disaster recovery
Automated backups with restores actually tested, because an untested backup is a hope.
Security patching
Dependencies and systems kept current within a documented maintenance window.
Reporting
Monthly uptime, incident and performance reporting you can hand to a board.
What you receive
- Monitoring and alerting across infrastructure and applications
- Scheduled patching with a documented maintenance window
- Verified backups with a tested and timed recovery procedure
- Monthly report covering uptime, incidents and performance
- Named engineer and an agreed response time
Who this is for
- Businesses without in-house infrastructure staff
- Teams whose developers are pulled into operations work
- Organisations that have had an outage and want it not to recur
- Companies with compliance obligations around backup and uptime
What clients ask about managed services
The questions that come up most often before this kind of engagement starts.
Covered: monitoring, patching, backups and tested restores, performance work, and support within an agreed response time. Not covered: new feature development, which is quoted separately so your support budget is not quietly consumed by build work.
Regularly. We start with an audit to find out what we are inheriting, then agree a remediation list before taking on any availability commitment — it would be dishonest to promise uptime on a system we have not assessed.
Production-affecting issues are triaged immediately under a support agreement, with the target response written into the arrangement. Monitoring usually means we know before you do.
Yes, and it works well when the boundary is explicit. We typically take infrastructure and the specialist layer while internal staff keep end-user support and the systems they know best.
Other practices
Tell us what needs to work better.
A short conversation is usually enough to tell whether we are the right fit. If the work is outside what we do well, we will say so.
