A process built to remove surprises
Four stages, each with defined outputs you can hold us to. You approve a dated plan before any build begins, and see working software at the end of every cycle.
Four stages, no surprises
You approve a dated plan before any build starts, and see working software at the end of every cycle rather than at a single reveal.
- 01
Discover & consult
We start by understanding your business model, objectives and constraints — then audit what you already run. This stage exists to make sure we are solving the real problem, not the one that was easiest to describe.
Outputs
- Systems audit
- Stakeholder interviews
- Problem definition
- Success metrics agreed
- 02
Strategy & architecture
We design the solution and the plan to reach it: architecture, sequencing, dependencies and cost. You approve a dated roadmap before any build begins, with the trade-offs stated plainly.
Outputs
- Solution architecture
- Dated delivery roadmap
- Cost and resourcing plan
- Risk register
- 03
Build & implement
Delivery in short cycles with working software at the end of each. You see progress continuously rather than at a single reveal, and integration with your existing systems is part of the work.
Outputs
- Working increments
- Integration and testing
- Documentation as built
- Staged deployment
- 04
Support & scale
After launch we monitor, maintain and improve. As the business changes the system changes with it — and we report against the metrics agreed in stage one rather than against activity.
Outputs
- Monitoring and alerting
- Scheduled maintenance
- Performance reporting
- Iterative improvement
- 01
Discover & consult
We start by understanding your business model, objectives and constraints — then audit what you already run. This stage exists to make sure we are solving the real problem, not the one that was easiest to describe.
Outputs
- Systems audit
- Stakeholder interviews
- Problem definition
- Success metrics agreed
- 02
Strategy & architecture
We design the solution and the plan to reach it: architecture, sequencing, dependencies and cost. You approve a dated roadmap before any build begins, with the trade-offs stated plainly.
Outputs
- Solution architecture
- Dated delivery roadmap
- Cost and resourcing plan
- Risk register
- 03
Build & implement
Delivery in short cycles with working software at the end of each. You see progress continuously rather than at a single reveal, and integration with your existing systems is part of the work.
Outputs
- Working increments
- Integration and testing
- Documentation as built
- Staged deployment
- 04
Support & scale
After launch we monitor, maintain and improve. As the business changes the system changes with it — and we report against the metrics agreed in stage one rather than against activity.
Outputs
- Monitoring and alerting
- Scheduled maintenance
- Performance reporting
- Iterative improvement
22+
Specialists on the team
94%
Stability across managed estates
90%
Downtime reduction after migration
24/7
Monitoring across every time zone
Timelines, changes and what we need from you
The practical questions about how an engagement actually runs.
Discovery usually begins within one to two weeks of an agreed scope. Urgent remediation — an outage, a security incident, a failed migration — we triage immediately; call rather than email for those.
A website or focused tool runs four to eight weeks. A platform build runs three to six months. Infrastructure migrations depend almost entirely on what is being migrated. You get a dated plan after discovery, not before — an estimate given before we understand the system is a guess dressed up as a commitment.
Short delivery cycles with working software at the end of each, a shared board you can see at any time, and a regular written update. You should never have to ask how it is going.
A decision-maker who can answer questions within a day or two, access to the relevant systems and people, and honesty about constraints — budget, deadlines, internal politics. Projects slow down over access and approvals far more often than over engineering.
They usually do. Small changes are absorbed within the cycle. Anything that moves the date or the cost is quoted before it is built, so you decide with the trade-off in front of you rather than discovering it at invoice time.
Tell us what needs to work better.
A short conversation is usually enough to tell whether we are the right fit. If the work is outside what we do well, we will say so.
